Frequently Asked Questions
FAQ's
What is Customer Due Diligence (CDD)?
Under Section 7 (A) of the Anti-Money Laundering (Second Amendment) Act 2010, ACM Gold (Pvt) Ltd conduct CDD in the following matters:
- Entering into a business relationship;
- Conducting transactions above the prescribed threshold;
- there is a suspicion of ML/TF
- there are doubts about the accuracy of previously obtained data.
As a part of CDD, ACM Gold (Pvt) Ltd also;
- Identify and verify the customer’s identity;
- Identify and verify the beneficial owner’s identity;
- Understand the purpose of the business relationship;
- Monitor the business relationship on an ongoing basis.
Do ACM have business relationship with anonymous individual?
ACM never enters into a business relationship or conducts any transaction with a customer who is anonymous or provides a fictitious name.
What are acceptable modes of payment for client’s deposits and withdrawals?
After the implantation of Direct Fund Model (DFM), Customers / Account Holders only can online transfer from their registered IBAN / bank account to PMEX bank account. Similarly, PMEX will also give withdrawals directly in registered bank account of clients. There is no involvement of funds with broker. Customers are strictly prohibited to give any amount whatsoever to the broker or its staff/ agent etc.
What happens if a customer’s name appears on sanctions list ?
If a customer’s name matches a name on a sanction list, further checks will be needed to determine whether it is a true match. In case of a true match or suspicion of a proscribed/designated person, the following action has to be taken by ACM
- Freeze without delay the customer’s fund and assets or block the transaction and will perform all duties in accordance with relevant laws & regulations immediately.
Can customers open account online?
Yes, customers can open accounts online by providing necessary personal details and identification. The process is quick, secure, and can often be completed without visiting a branch. Many institutions offer this service for free or with minimal fees.
Did ACM Gold (Pvt) Ltd have synchronized system with NCCPL?
Yes, we have effectively implemented NCCPL Centralized KYC (CKO) system.
Why should I trade with ACM?
ANSWER:
We’re glad you asked.
Simply put, there is no one quite like us. We believe in the value of human exchange in an industry of commoditized anonymity.
We’re among the top brass of what Pakistani trading industry has to offer, but we’ll let you experience that for yourself.
Our doors are always open. If you’d like to find out more about us, stop by for a cup of coffee and a chat with our team.
Email support@acmgold.pk or call us at (021) 11-11-TRADE (87233) Ext 119.
Why do you need a valid email address?
ANSWER:
We have a valid answer for that.
From time to time we will need to send you some information, like research material, updates, circulars, newses and most importantly trade confirmations. You wouldn’t want those to land up in the wrong mailbox, would you?
Who, what and where is ACM Gold (Pvt) Limited?
ANSWER:
Looking to know more about us? Here’s who we are: ACM Gold (Pvt) Ltd. is one of Pakistan’s most renowned brokerage houses. We are registered with SECP and a Pakistan Mercantile Exchange (PMEX) corporate member.
Our goal is to provide you with a personal trading experience that is versatile and secure. We want you to feel safe in the knowledge that there is a team of specialists on call to back you up whenever you’re unsure of anything.
We’ve built our home in Karachi. Close by? Stop by for coffee sometime.
Ready to get to know us? Get in touch – email support@acmgold.pk or find us on your favourite social network.
Who are you registered, licensed or associated with?
ANSWER:
ACM Gold (Pvt) Ltd. is one of the most renowned brokerage houses of Pakistan. We are registered with SECP and a corporate member of Pakistan Mercantile Exchange (PMEX).
What makes us so great?
We’re glad you asked.
Simply put, there is no one quite like us. We believe in the value of the human exchange in an industry of commodotised anonymity.
We’re among the top brass of what Pakistan trading industry has to offer, but we’ll let you experience that for yourself.
Our doors are always open. If you’d like to find out more about us, stop by for a cup of coffee and a chat with our team.
Email support@acmgold.pk or call us at (021) 11-11-TRADE (87233) Ext 119.
Which instruments do you offer?
ANSWER:
The list of instruments on offer is lengthy ACM Gold (Pvt) Ltd offers trading in all instruments that are available on PMEX.
We offer all metals, energy, commodities and currencies.
Not sure what these are? Email support@acmgold.pk to book a free software training session or call us (021) 11-11-TRADE (87233) Ext 119.
When is it best to invest in commodities?
ANSWER:
Best time varies with market conditions and your own capability. It is considered farsighted to invest in commodities in inflationary environment particularly, as it is a natural hedge to inflation.
What withdrawal options do you offer?
ANSWER:
Looking to withdraw some funds from your account? You’ll want to read this first.
When you withdraw funds from your LIVE account, a cross cheque will be deposited into your own bank account.
The withdrawal process typically takes aproximately 24-48 business hours (Monday – Friday), however the speed of your withdrawal can be dependent on your bank.
Ready to make a withdrawal? Contact us at support@acmgold.pk or call us at (021) 11-11-TRADE (87233) Ext 119, We’ll walk you through the process.
What is your account opening procedure?
ANSWER:
Our account opening procedure is easy. Ready to get started?
You will be required to fill a physical account opening form as per your CNIC. You can either collect the account opening form from our office or simply email us your address and we will get the account opening form delivered at your door steps.
The account opening form is required to be filled in as per CNIC. You will also be required to attach a copy of your CNIC and a copy of nominee’s CNIC.
Submit the form and documents to our office. Once the account is created, you will receive the login credentials in your registered email.
For further assistance feel free to email support@acmgold.pk or call (021) 11-11-TRADE (87233) Ext 119 at any stage.
What is Margin?
ANSWER:
Margin is, in its simplest form, collateral for a position.
It allows traders to take on leveraged positions with a fraction of the equity necessary to fund the trade.
Margin allowed is usually vary from product to product, which means a traders’ buying power is increased based on the value of margin.
Of course, trading on a margin can increase your risk.
Need help navigating our software? Let’s up a training session.
Call us on (021) 11-11-TRADE (87233) Ext 119 or email support@acmgold.pk
